Terms of Service

Effective Date: August 1, 2026 (Draft)

Last Updated: July 26, 2026 — drafts pending legal review

These Terms of Service (“Terms”) govern your access to and use of Velora, owned and operated by Havra LLC, a Florida limited liability company headquartered in Miami, Florida (“Havra,” “Velora,” “we,” “us,” or “our”). By creating an account, accessing Velora, or using Velora, you agree to these Terms, our Privacy Policy, our Medical Disclaimer, our Subscription Terms, and, if applicable, our Community Guidelines. If you do not agree, do not use Velora.

1. Eligibility

Velora is for users who are 18 years of age or older. By using Velora, you represent that you are at least 18. We may suspend or terminate accounts that violate this requirement.

2. What Velora Does

Velora is an AI fitness and nutrition app that may help you scan meals; estimate calories, macros, and other nutrition information; log meals; scan barcodes; generate and log workouts; track workout history; track a run with GPS; track weight and body progress; upload profile and progress photos; view recovery and wellness-score insights; optionally track your menstrual cycle; optionally connect Apple Health; receive AI coaching-style guidance; and optionally publish workouts and run summaries to Velora Community. Velora is designed for general wellness, fitness, and nutrition tracking.

3. Medical and Safety Disclaimers

Velora does not provide medical advice, diagnosis, treatment, or professional health services. Full disclaimers — including our not-for-emergency, not-for-contraception, and workout-safety language — are in our Medical Disclaimer, which is incorporated into these Terms by reference. In short: everything Velora estimates or suggests is informational only, you should consult a physician before starting or changing a diet, exercise, or supplement routine, and Velora is not for medical emergencies.

4. Account Registration

You must create an account to use Velora. You agree to provide accurate information and keep it updated. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us immediately if you believe your account has been compromised.

5. Account Termination and Deleted Users

We may suspend, terminate, or restrict accounts that violate these Terms, misuse Velora, create risk, or are otherwise required to be terminated by law. If your account is deleted or terminated, Velora may block app access, revoke sessions, and prevent further requests.

6. User Content and Uploaded Images

You may submit or upload content, including meal photos, profile photos, body-progress and workout photos, run data, meal notes, workout logs, health/fitness notes, cycle entries, follow-up answers, custom foods, and — if you choose to publish — workouts, run summaries, and comments (“Your Content,” and images within it, “Your Images”).

You retain ownership of Your Content. You grant Velora a limited, non-exclusive, worldwide, royalty-free license to host, store, process, transmit, and display Your Content solely to provide the features you request and as described in our Privacy Policy. This license ends when Your Content is deleted in the ordinary course described in our Privacy Policy, subject to backups, legal-retention requirements, and — for content you choose to publish to Velora Community — the terms in our Community Guidelines (published content that others have already saved or copied may persist even after you unpublish or delete it). Meal-scan photos are temporary processing files deleted promptly after the AI returns your result and are not kept in permanent storage.

You represent and warrant that: (a) you are at least 18 years old; (b) you own or have all necessary rights to upload Your Content; (c) every individual depicted in Your Images is at least 18 and has consented to your upload and to Velora’s processing as described in the Privacy Policy; and (d) Your Content does not violate any law or third-party right.

Uploading photographs of your body or face is voluntary and at your own risk. To the maximum extent permitted by law, you release, and agree to indemnify and hold harmless, Havra LLC and its affiliates from any claim arising out of Your Images, including any claim brought by a person depicted in Your Images. Velora does not perform facial recognition or biometric identification on Your Images and does not use Your Images to train any recognition system.

7. AI Features, Accuracy, and No Medical Advice

Velora uses AI and third-party models to generate estimates and coaching-style guidance. We send data to our AI providers only to generate your result and contractually restrict them from using your data to train their models. The full, honest picture of what is sent, to which provider, and one unresolved verification gap is in our AI Processing Disclosure, incorporated by reference.

AI outputs may be inaccurate, incomplete, or unsuitable for your circumstances. Meal-scan estimates may be wrong because of hidden ingredients, sauces, portion-size uncertainty, poor lighting, food overlap, missing context, or model limitations. Workout suggestions may be inappropriate for certain users or conditions. You are responsible for reviewing, editing, and deciding whether to rely on any output. Velora’s AI-generated outputs are for general informational and educational purposes only and are not medical, nutritional, psychological, or other professional advice, diagnosis, or treatment.

8. Run Tracking and Location

If you use the GPS run tracker, Velora requests “When In Use” location access to record your route, splits, and pace, and — while a run is actively being tracked — may continue location updates briefly in the background to keep recording accurately. You can decline location access, in which case run tracking is unavailable. Your route data is encrypted on your device before it is ever sent to our servers, as described in the Privacy Policy’s “Run & Route Information” section. Estimated distance, pace, splits, and calories from run tracking are estimates and may be affected by GPS accuracy, signal conditions, and device sensors.

9. Biometric Data

Velora does not currently collect or use biometric identifiers or biometric information (as defined under the Illinois Biometric Information Privacy Act, the Texas biometric statute, and Washington RCW 19.375), and does not perform facial recognition or biometric identification. Velora will not collect any biometric identifier from you unless and until it: (1) provides a written disclosure stating that a biometric identifier is being collected, the specific purpose, and the length of term; (2) obtains your separate, prior, written consent; and (3) publishes a written biometric-data retention-and-destruction schedule. Until all of those steps occur, no provision of these Terms authorizes, and you do not consent to, the collection of any biometric identifier.

10. Acceptable Use

You agree not to: use Velora unlawfully; attempt to access another user’s account or data; interfere with Velora’s systems; reverse engineer, scrape, or abuse the service; upload malicious files; circumvent scan limits, quotas, subscriptions, or ads; abuse AI endpoints or automated scanning; misrepresent your identity; use Velora to generate harmful, unsafe, or illegal instructions; or violate our Community Guidelines when publishing content.

11. Subscriptions, Ads, and Payments

Velora offers a free tier and paid subscription tiers with higher daily limits and additional features. Full auto-renewal, billing, cancellation, and pricing terms are in our Subscription Terms, incorporated into these Terms by reference. Velora also offers optional rewarded video ads to free-tier users to unlock additional daily usage; a reward is granted only when the app confirms you finished watching the video, not by any signal from the ad provider itself. Paid subscribers never see ads.

12. Community Content

If Velora Community is available to you, publishing a workout, run summary, or comment makes that content public, and you agree to our Community Guidelines, incorporated into these Terms by reference. We may remove content or restrict accounts that violate those Guidelines.

13. Third-Party Services

Velora depends on third-party services, which may include Supabase, Render, Resend, our AI/model providers (SiliconFlow, OpenRouter, and a frontier provider for our top tier), barcode/product databases (such as Open Food Facts), Apple services, Google Sign-In, RevenueCat (subscription management), Start.io (free-tier advertising), and Cloudflare or other web infrastructure providers. Third-party services may have their own terms and privacy practices. Velora is not responsible for third-party services outside our control.

14. Apple App Store — Licensed Application End User License Agreement

If you download Velora from the Apple App Store, the following apply in addition to these Terms, and these Terms are between you and Havra LLC only, not Apple:

• This license is a non-transferable license to use Velora on any Apple-branded device you own or control, as permitted by the App Store Usage Rules.
• Apple has no obligation to provide maintenance or support for Velora. Havra LLC, not Apple, is solely responsible for any product warranties; in the event of any failure to conform to an applicable warranty, you may notify Apple, and Apple may refund the purchase price (if any), and to the maximum extent permitted by law Apple has no other warranty obligation for Velora.
• Havra LLC, not Apple, is responsible for addressing any claims relating to Velora, including product-liability, legal/regulatory, and intellectual-property claims, and for investigating, defending, and resolving any third-party claim that Velora infringes intellectual-property rights.
• You represent that you are not located in a country subject to a U.S. Government embargo or designated a “terrorist supporting” country, and that you are not on any U.S. Government list of prohibited or restricted parties.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, will have the right to enforce these Terms against you as a third-party beneficiary.

15. Intellectual Property

Velora, including the app, website, design, logo, software, text, graphics, icons, and related materials, is owned by Havra LLC or its licensors. You may not copy, modify, distribute, sell, or create derivative works from Velora except as permitted by law or with our written permission. If you believe content on Velora infringes your copyright, see our Copyright / DMCA Policy.

16. Feedback

If you send us ideas, suggestions, or feedback, you grant us permission to use them without restriction or compensation.

17. Privacy

Your use of Velora is also governed by our Privacy Policy and, for consumer health data, our Health Data Policy.

18. Disclaimers

Velora is provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of fitness for a particular purpose, merchantability, non-infringement, accuracy, availability, and reliability. We do not guarantee weight loss, muscle gain, improved health, accurate calorie counts, accurate meal recognition, correct workout programming, safe exercise performance, accurate run/GPS tracking, cycle-prediction accuracy, or any fitness or nutrition outcome. Velora may also be unavailable at times due to maintenance, provider outages, network issues, app bugs, or third-party service failures.

19. Limitation of Liability

To the maximum extent permitted by law, Havra LLC and its owners, members, employees, contractors, affiliates, and providers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, data, goodwill, or other intangible losses, arising out of or relating to Velora, even if advised of the possibility of such damages.

To the maximum extent permitted by law, our total cumulative liability for all claims arising out of or relating to Velora will not exceed the greater of (a) the total amount you paid to Velora in the 12 months before the event giving rise to the claim, or (b) US $100.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above may not apply to you; in such cases our liability is limited to the smallest amount permitted by law. This section does not limit liability that cannot be limited under applicable law.

20. Indemnification

To the maximum extent permitted by law, you agree to indemnify, defend, and hold harmless Havra LLC and its owners, members, employees, contractors, and affiliates from and against any claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys’ fees) arising from or related to: your use of Velora; your violation of these Terms; Your Content or Your Images (including any claim by a person depicted in them); your violation of any law or third-party right; or your reliance on or misuse of AI outputs, meal estimates, or workout suggestions.

21. Binding Arbitration and Class-Action Waiver

Please read this Section carefully — it affects your legal rights.

(a) Agreement to Arbitrate. You and Havra LLC agree that any dispute, claim, or controversy arising out of or relating to Velora, these Terms, our Privacy Policy, or our relationship (a “Dispute”) will be resolved by binding individual arbitration, rather than in court, except as set out below. This agreement is governed by the Federal Arbitration Act and evidences a transaction involving interstate commerce.

(b) Informal Resolution First. Before starting an arbitration, you agree to first contact us at [email protected] with a written description of the Dispute and your contact information, and to attempt in good faith to resolve it informally for at least 60 days. This requirement is a condition precedent to commencing arbitration.

(c) 30-Day Right to Opt Out. You may opt out of this arbitration agreement within 30 days after first accepting these Terms by emailing [email protected] with the subject line “Arbitration Opt-Out” and your name and the email associated with your account. If you opt out, this Section 21 does not apply to you, and disputes will be resolved in the courts identified in Section 22.

(d) Arbitration Procedure. The arbitration will be administered by an established arbitration provider (such as the American Arbitration Association) under its consumer arbitration rules then in effect, by a single arbitrator. The arbitration may be conducted by videoconference or based on written submissions, or, if you and we agree, in the county where you live. The arbitrator has exclusive authority to resolve threshold issues about the arbitrability of a Dispute (the “delegation” provision), except that a court decides the enforceability of the Class-Action Waiver below. The arbitrator may award the same individual relief a court could.

(e) Class-Action Waiver. You and Havra LLC agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person’s claims and may not preside over any form of class or representative proceeding. If this Class-Action Waiver is found unenforceable as to a particular claim or request for relief, then that claim or request will proceed in court and be severed from arbitration, but the rest of this Section 21 remains in effect.

(f) Mass / Coordinated Filings. If 25 or more similar arbitration demands are submitted by or with the assistance of the same or coordinated counsel, the demands will be administered in staged batches to promote efficiency, and the applicable statutes of limitations will be tolled for demands awaiting a batch.

(g) Small Claims; Injunctive Relief; Jury Waiver. Either party may bring an individual claim in small-claims court if it qualifies. Either party may seek injunctive or equitable relief in court to protect intellectual property or stop unauthorized access. To the extent any Dispute proceeds in court, you and Havra LLC each waive any right to a jury trial.

(h) Savings Clause. Nothing in this Section 21 or these Terms waives any right or remedy that cannot be waived under applicable law, including non-waivable statutory rights under state consumer-protection or consumer-health-data laws (such as the Washington My Health My Data Act). This Section survives termination of these Terms.

22. Governing Law and Venue

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules. For any Dispute that is not subject to arbitration (including if you opt out under Section 21(c) or a court finds arbitration inapplicable), venue lies exclusively in the state or federal courts located in Miami-Dade County, Florida, and you consent to personal jurisdiction there — except where applicable consumer-protection or consumer-health-data law requires otherwise, in which case that law controls.

23. Changes to These Terms

We may update these Terms. If changes are material, we will provide notice through the app, website, email, or other reasonable method. Your continued use of Velora after changes become effective means you accept the updated Terms, except where applicable law requires your affirmative consent.

24. General Terms

Entire Agreement. These Terms, the Privacy Policy, the Health Data Policy, the Medical Disclaimer, the Subscription Terms, the AI Processing Disclosure, and (if applicable) the Community Guidelines are the entire agreement between you and Havra LLC about Velora and supersede prior agreements on that subject.

Severability. If any provision is found unenforceable, the remaining provisions remain in full force, and the unenforceable provision will be enforced to the maximum extent permitted by law.

No Waiver. Our failure to enforce any provision is not a waiver of our right to do so later.

Assignment. You may not assign these Terms without our consent. We may assign these Terms, including in connection with a merger, acquisition, financing, or sale of assets.

Force Majeure. We are not liable for any delay or failure to perform due to causes beyond our reasonable control, including acts of God, outages, network or provider failures, labor disputes, or governmental actions.

Electronic Communications. You consent to receive communications from us electronically (by email or in-app notice), and you agree that electronic communications satisfy any legal requirement that a communication be in writing.

Survival. Provisions that by their nature should survive termination will survive, including Sections 6, 7, 9, 18, 19, 20, 21, 22, and 24.

25. Contact