Subscription Terms

Effective Date: August 1, 2026 (Draft)

Last Updated: July 26, 2026 — drafts pending legal review

1. Tiers

Velora offers a free tier and paid subscription tiers — currently Lite, Premium, and Max — each with higher daily usage limits and additional features (such as cloud photo backup, more coaching capacity, and, on our top tier, access to a more advanced AI model, fair-use capped). Daily limits are estimates of typical, fair use and are not a guarantee of a fixed quantity — we may adjust them over time.

Free-tier users also see optional rewarded video ads (see Section 6); paid subscribers never see ads.

2. Current Pricing (Reference Only — the App Store Governs)

The price, trial terms, and billing period shown to you in the App Store at the moment of purchase are the terms that apply to you — they govern over anything below if there is ever a conflict. As of this document’s effective date, our published App Store pricing is:

Prices, trial availability, and trial length may change over time and may vary by region, promotion, or App Store account-level pricing. Always check the price shown in the app or the App Store before purchasing.

3. Purchases Are Through the Apple App Store

All Velora subscriptions are purchased and billed through the Apple App Store using the payment method on file with your Apple ID. Velora does not process your payment card directly.

4. Auto-Renewal Disclosure

Please read this section carefully — it explains how your subscription renews.

• Payment will be charged to your Apple ID account at confirmation of purchase.
• Subscriptions automatically renew unless auto-renew is turned off at least 24 hours before the end of the current period.
• Your account will be charged for renewal within 24 hours prior to the end of the current period, at the price you agreed to (subject to any price-change notice Apple or we provide in advance, as required by law).
• Any unused portion of a free trial period, if offered, will be forfeited when you purchase a subscription, where applicable.
• You can manage your subscription and turn off auto-renewal at any time by going to your Apple ID Account Settings after purchase (Settings → [your name] → Subscriptions on iOS, or the equivalent on other Apple devices).
• No cancellation of the current subscription is allowed during the active subscription period; cancellation takes effect at the end of the current period.

This disclosure is intended to match Apple’s required auto-renewable subscription disclosure format.

5. Cancellation and Refunds

You can cancel anytime in Settings → [your name] → Subscriptions on your Apple device. Canceling stops future renewals; you keep access through the end of the period you already paid for, and your tier then reverts to Free. Refunds are handled entirely by Apple according to Apple’s own refund policies — Velora does not have the ability to issue App Store refunds directly. To request a refund, use Apple’s “Report a Problem” process or contact Apple Support.

6. Rewarded Ads (Free Tier Only)

Free-tier users may unlock a limited amount of additional daily usage by watching an optional rewarded video ad. A reward is granted only when our app confirms you finished watching the video — not skipped, closed, or interrupted — and rewards are rate-limited to prevent abuse. This confirmation comes from our app, not from a separate signal sent by the advertising network. Paid subscribers do not see ads and do not need rewarded-ad unlocks. See the Privacy Policy’s “Advertising” section for what data our advertising partner receives.

7. Changes to Tiers, Limits, and Features

We may modify, add, or remove free or paid features and daily limits over time, subject to applicable law and Apple’s platform rules. If we reduce what a tier you’re already subscribed to includes in a way that materially matters, we’ll do our best to notify you in advance through the app.

8. Promotional Grants

From time to time we may grant a complimentary or discounted period of a paid tier (for example, as a gift or promotion). Unless stated otherwise, a promotional grant reverts to your prior tier — not automatically to Free — when it expires, and does not auto-convert into a paid subscription; you will not be charged when a promotional grant ends unless you separately purchase a subscription.

9. Questions

For billing questions Apple can’t resolve, or questions about what a tier includes, contact [email protected].